Privacy policy
This is our privacy notice for our customers who have a continuing relationship with us, such as a deposit account and/or loan account.
We are committed to protecting the security and integrity of customer information with thorough procedures and technology designed for this purpose.
It is important to note that we do not share customer information with other companies for the purpose of marketing their products to you. It is not necessary for you to instruct us not to share information with these outside companies, because we will automatically keep your information confidential.
INFORMATION WE COLLECT ABOUT YOU
We collect nonpublic personal information about you from the following sources:
THIRD PARTY SERVICES – On a confidential basis we may disclose your information to service providers such as Check Printers and Data Processing firms.
CREDIT REPORTING AGENCIES – We may disclose information related to our transactional experience to Credit Agencies such as ChexSystems.
WRITTEN CONSENT – We may disclose your personal information with your consent, if you give someone authorization to act on your behalf.
We may disclose your personal information to law enforcement, attorneys, accountants, and auditors to protect your accounts against fraud.
NO DISCLOSURES OUTSIDE OF EXCEPTIONS
We do not disclose any nonpublic personal information about our customers or former customers to
anyone, except as permitted by law.
CONFIDENTIALITY AND SECURITY
We restrict access to nonpublic personal information about you to those employees who need to know
that information to provide products or services to you.
We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
ADDITIONAL INFORMATION
We may disclose the following information to companies that perform marketing services on our behalf:
Federal law allows us to disclose the information listed above with companies that perform marketing services on our behalf. You do not have a right to opt out of the disclosure of this information. We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.
California Business Bank reserves the right to change our Privacy Disclosure you may check the effective date below to determine whether there have been changes since the last time you reviewed the policy.
October 19, 2005
Substitute check policy
What is a substitute check?
To make check processing faster, federal law permits banks to replace original checks with "substitute
checks." These checks are similar in size to original checks with a slightly reduced image of the front
and back of the original check. The front of a substitute check states: "This is a legal copy of your check.
You can use it the same way you would use the original check." You may use a substitute check as proof of
payment just like the original check. Some or all of the checks that you receive back from us may be
substitute checks. This notice describes rights you have when you receive substitute checks from us. The
rights in the notice do not apply to original checks or to electronic debits to your account. However, you
have rights under other law with respect to those transactions.
What are my rights regarding substitute checks?
In certain cases, federal law provides a special procedure that allows you to request a refund for losses
you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the
wrong amount from your account or that we withdrew money from your account more than once for the same check).
The losses you may attempt to recover under this procedure may include the amount that was withdrawn from
your account and fees that were charged as a result of the withdrawal (for example, bounced check fees).
The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law.
If you use this procedure, you may receive up to $2,500.00 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim.
We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.
How do I make a claim for a refund?
If you believe that you have suffered a loss related to a substitute check that you received and that was
posted to your account, please contact us at:
California Business Bank
800 W. 6th Street, Ste. 1000
Los Angeles, CA 90017
You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.
Your claim must include:
All oral requests for an expedited re-credit claim must be confirmed in writing within 10 business days.
