Click here for Substitute check policy
At California Business Bank trust has always been the foundation of our relationship with customers. Because you trust us with your financial and other personal information, we respect your privacy and take strong action to safeguard that information, including your online sessions. California Business Bank family of financial service providers pledges to protect your privacy online by adhering to the practices described below.
1. Our Commitment
2. Information We Collect
3. Cookies
4. E-Mail
5. Information We May Share
6. Children
7. Safeguarding Your Information
Our Commitment:
At California Business Bank, we appreciate the trust you place in us. To
preserve that trust, we keep your personal information secure and confidential.
This privacy notice outlines the practices we follow to protect your personal
information.
This privacy notice applies only to individuals who obtain a financial product
or service from California Business Bank primarily for consumer (personal,
family or household) purposes. We may revise this notice at any time, and will
notify you if then required by law.
Definitions: Our “corporate family” means companies that control us or are under
common control with us. Other members of our corporate family are all financial
institutions. “Third parties” means companies not part of our corporate family.
“Personal information” generally means non-public personal financial information
about you.
Information we collect:
We collect personal information about you from the following sources:
1. Information we receive from you on applications or other forms including
online forms.
2. Information about your transactions with us, our affiliates, or others; and
3. Information we receive from third parties such as consumer reporting
agencies.
Cookies:
California Business Bank web sites use temporary session cookies to assist us in
securing
your online activities and to enhance the performance of the site. The cookie
stores a
session ID that allows the site to recognize that a page request came from
someone who
has logged in. Once you leave the site, the temporary cookie expires and is
deleted from
your computer. We also use cookies to examine overall traffic flow to ensure the
site is
easy to use. We examine group activity and do not watch individual’s browsing
patterns.
California Business Bank web sites use persistent cookies to collect and store
personal
choices that you request. This allows you to see unique information such as
stock quotes
that you have requested. While your browser may allow you to “reject” cookies,
our web
site requires that you accept all cookies in order for the Web site features and
security
mechanisms to function fully.
E-Mail:
We collect and keep the contents of e-mail you send us in addition to your
contact address and our response. This enables us to respond to your requests
and questions.
E-mail to us should be used for inquires that are not sensitive or confidential
as regular, non-encrypted Internet e-mail (the e-mail we use on most of the
site) is not secure. If we need information beyond your name, address, e-mail
address and phone number, we may contact you for further instruction.
Occasionally, we may contact you via e-mail to inform you of changes or updates
to our site. We will not direct market you by e-mail unless you have indicated
you would like to receive information from us.
Information We May Share:
We may disclose personal information about our customer or former customers to
our corporate family and to third parties as permitted by law. As to third
parties, this may include disclosing information to assist in servicing and
processing your loan or deposit account, in response to subpoenas, to credit
bureaus and others. We may also disclose all of the personal information we
collect, as described above, to third parties that perform marketing services on
our behalf. We require these third parties to use the information only for the
purposes for which we disclose it, and as permitted by law.
Federal Law allows us to disclose the information listed above with companies
that perform marketing services on our behalf. You do not have a right to opt
out of the disclosure of this information.
Children:
California Business Bank feels that it is extremely important to guard the identity and privacy of children, and we encourage parents to supervise their interactions online. We do not intentionally market to or solicit personal information from children under the age of 13. In the event that we receive personal information from a child whom we know to be under 13, we will only use that information to respond directly to that child or seek parental consent.
For more information on the Children’s Online Privacy Protection Act (COPPA), you can visit the Federal Trade Commission site at www.ftc.gov
Safeguarding Your Information:
We restrict access to non-public personal information about you to persons with a legitimate business need to know that information to offer products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your information. Our employees are bound by a code of ethics requiring confidential treatment of Customer and Consumer information and may be subject to disciplinary action if they fail to follow this code.
If you wish to make changes to your personal information because it is incorrect, inaccurate or you have changes, please call us at 866-495-4042 or 213-688-9668. You can also write us at:
California Business bank
800 W. 6th Street Suite 1000
Los Angeles California 90017
California Business Bank reserves the right to change our Privacy Disclosure you
may check the effective date below to determine whether there have been changes
since the last time you reviewed the policy.
January 5, 2010
What is a substitute check?
To make check processing faster, federal law permits banks to replace
original checks with "substitute checks." These checks are similar in size to
original checks with a slightly reduced image of the front and back of the
original check. The front of a substitute check states: "This is a legal copy of
your check. You can use it the same way you would use the original check." You
may use a substitute check as proof of payment just like the original check.
Some or all of the checks that you receive back from us may be substitute
checks. This notice describes rights you have when you receive substitute checks
from us. The rights in the notice do not apply to original checks or to
electronic debits to your account. However, you have rights under other law with
respect to those transactions.
What are my rights regarding substitute checks?
In certain cases, federal law provides a special procedure that allows you
to request a refund for losses you suffer if a substitute check is posted to
your account (for example, if you think that we withdrew the wrong amount from
your account or that we withdrew money from your account more than once for the
same check). The losses you may attempt to recover under this procedure may
include the amount that was withdrawn from your account and fees that were
charged as a result of the withdrawal (for example, bounced check fees).
The amount of your refund under this procedure is limited to the amount of your
loss or the amount of the substitute check, whichever is less. You also are
entitled to interest on the amount of your refund if your account is an
interest-bearing account. If your loss exceeds the amount of the substitute
check, you may be able to recover additional amounts under other law.
If you use this procedure, you may receive up to $2,500.00 of your refund (plus
interest if your account earns interest) within 10 business days after we
received your claim and the remainder of your refund (plus interest if your
account earns interest) not later than 45 calendar days after we received your
claim.
We may reverse the refund (including any interest on the refund) if we later are
able to demonstrate that the substitute check was correctly posted to your
account.
How do I make a claim for a refund?
If you believe that you have suffered a loss related to a substitute check
that you received and that was posted to your account, please contact us at:
California Business Bank
800 W. 6th Street, Ste. 1000
Los Angeles, CA 90017
You must contact us within 40 calendar days of the date that we mailed (or
otherwise delivered by means to which you agreed) the substitute check in
question or the account statement showing that the substitute check was posted
to your account, whichever is later. We will extend this time period if you were
not able to make a timely claim because of extraordinary circumstances.
Your claim must include:
All oral requests for an expedited re-credit claim must be confirmed in writing within 10 business days.